Privacy Policy

1. Introduction

Omni Logic Solutions (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy applies to all applications, solutions, and services offered under the Omnify product suite, including those published on Microsoft AppSource, Microsoft Dynamics 365, and related platforms.

By using our applications, you agree to the practices described in this Privacy Policy.

2. Scope Of This Policy

This policy applies to:

• Omnify applications integrated with Microsoft Dynamics 365 Business Central and other Microsoft services
• Data processed within Microsoft cloud environments
• Website interactions related to Omnify apps
• Customer support and service interactions

3. Information We Collect

We collect only the minimum data necessary to provide and improve our services.

3.1 Customer Data (Processed On Behalf Of Clients)

• Business data stored within Microsoft Dynamics 365
• Transactional and operational records
• Configuration and customization data

👉 Important: Omni Logic Solutions acts as a data processor, while the customer remains the data controller.

3.2 Usage & Technical Data

• Device type, browser type, and operating system
• IP address and general location data
• Application usage patterns and logs
• Error reports and performance diagnostics

3.3 Support & Communication Data

• Name, email, and contact details
• Support requests and communication history
• Feedback and inquiries

4. How We Use Your Information

We use collected data strictly for:

• Delivering and maintaining Omnify applications
• Enhancing product functionality and performance
• Providing customer support and issue resolution
• Ensuring system security and preventing fraud
• Meeting legal and regulatory obligations

We do not sell, rent, or trade your data to third parties.

5. Data Processing & Microsoft Integration

Omnify applications operate within the Microsoft ecosystem, including:

• Microsoft Dynamics 365
• Microsoft Azure
• Microsoft AppSource

All data processing is aligned with Microsoft’s security, compliance, and data protection standards.

6. Data Sharing & Disclosure

We only share data under the following conditions:

6.1 With Microsoft Services

Data may be processed within Microsoft cloud infrastructure as required for application functionality.

6.2 With Service Providers

We may engage trusted third-party providers for:

• Hosting and infrastructure
• Analytics and monitoring
• Customer support tools

All providers are bound by strict confidentiality and data protection agreements.

6.3 Legal Requirements

We may disclose data if required to:

• Comply with legal obligations
• Enforce agreements
• Protect rights, security, or safety

7. Data Storage & Security

We implement enterprise-grade security measures, including:

• Encryption in transit and at rest
• Role-based access control (RBAC)
• Secure authentication mechanisms
• Regular monitoring and vulnerability assessments

Data is stored within secure Microsoft Azure environments or approved infrastructure.

8. Data Retention

We retain data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet contractual obligations
• Comply with legal requirements

Customers may request data deletion or modification at any time.

9. Your Rights (GDPR & PIPEDA Compliance)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“Right to be Forgotten”)
• Restrict or object to processing
• Request data portability

To exercise your rights, contact us at: [Insert Contact Email]

10. International Data Transfers

As a global service provider, your data may be processed in multiple regions, including Canada and other jurisdictions where Microsoft Azure operates.

We ensure all transfers comply with applicable data protection laws and safeguards.

11. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website performance
• Understand user behavior

Users can manage cookie preferences through browser settings.

12. Third-Party Links

Our applications or website may contain links to third-party services.
We are not responsible for the privacy practices of those external platforms.

13. Changes To This Policy

We may update this Privacy Policy periodically to reflect:

• Regulatory changes
• Product updates
• Business requirements

Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

For any privacy-related inquiries, please contact:

Omni Logic Solutions
📧 Email: consult@omnilogicsolutions.com
🌐 Website: www.omnilogicsolutions.com

15. Microsoft AppSource Compliance Statement

Omni Logic Solutions ensures that all Omnify applications:

• Comply with Microsoft AppSource validation policies
• Follow strict data privacy and security guidelines
• Operate within approved Microsoft frameworks

16. Data Processing Agreement (DPA)

Upon request, Omni Logic Solutions provides a Data Processing Agreement (DPA) outlining:

• Roles and responsibilities
• Data protection measures
• Compliance with GDPR and other regulations