Microsoft Dynamics Customer Engagement
Make Faster and Better Informed Decisions
Positive customer experience is an increasingly important ingredient for companies to win and retain customers.
Microsoft Dynamics 365 helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust.
Free Up Time To Focus On Your Business Growth.
Fully Integrated 365
Microsoft Dynamics 365 is combining Microsoft’s best technology all into one system. Bringing all of your information together
into one platform, From ERP to CRM, to incorporating the familiarity of productivity tools like Excel, Word, PowerPoints
and Outlook. Add applications as your business grows while opening the same single system every morning.
A unified experience across all apps.
Purpose Built
Start with what you need and grow at your own pace
Productive
Familiar tools in the context of your business processes
Intelligent
Built-in intelligence to proactively guide to optimal outcomes.
Adaptable
Grow, evolve and transform with modern, extensible platform.
No Better Time to Buy
Customers can subscribe to Dynamics on a per-app, per-user basis or select from plans that offer users access to functionality from a variety of apps under a predictable pricing model. Dynamics 365 is available
in two versions in order to fully service both small to mid-sized businesses, as well as enterprise customers.
By offering the two, Dynamics 365 is capable of handling a full range of customer sizes and industries.
Email Campaigns
Run email campaigns straight out of Dynamics CRM, whether it be a simple newsletter, more sophisticated segmented marketing, or even drip marketing campaigns.
Email Campaigns
Run email campaigns straight out of Dynamics CRM, whether it be a simple newsletter, more sophisticated segmented marketing, or even drip marketing campaigns.
integration
The tight integration with Microsoft Office products allows employees to easily pull information from CRM into Office system applications, such as Excel, Word, and Outlook, and vice versa.
Personalized
The dashboards in CRM adapt to job functions and each user’s preferences, providing a real-time, overall view of business areas from lead generation through to customer service.
Safe Storage
| Microsoft Dynamics CRM uses the cloud to store data, making it easy for your business to grow. This allows supports your users that are working off-site. Access data at any time, from any location, using your mobile, desktop or laptop. |
Marketing
Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments in real time.
Sales
Provide the essential insights, guidance, and tools that salespeople need to find the right customers. Win the right deals and harness the power of the entire organization.
Services
Earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.
Field Services
FieldOne Sky, built on the Microsoft Dynamics xRM Platform, gives you the opportunity to meet the challenges of field service in the 21st century using familiar tools and technology.
Do you need to do a follow-up?
Every member of your team will be able to see when you last communicated with a client, and what the nature of that communication was.
Say goodbye to missed follow-ups. Additionally, with CRM, you can view a complete history of your company’s interaction with a client. Not only is this a good way to see how to approach future customers, but can also provide a run-down of where things went wrong if interactions were unsuccessful.
Personalize Customer Experiences
Engage them at the right time, in the right place, in the right way throughout the journey.
Predictive Customer Engagement
Leverage internal and external data to identify patterns and trends.
Create Proactive Experiences
| Determine the next best interaction with your customer based on insights. |